Refund policy
Here's your return policy combining your terms (7-day window, buyer pays return shipping) with the rest of your template:
Return Policy
We accept returns within 7 days of delivery. To be eligible for a return, your item must be unused, unworn, in its original packaging, and in the same condition you received it. You'll also need your receipt or proof of purchase.
To start a return, contact us at cherry@iamdreammaker.com.
If your return is accepted, we'll provide instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
Returns should be sent to:
1238 E Cypress Street, Covina, CA 91724
Return shipping costs are the responsibility of the buyer. Shipping costs are non-refundable, and any shipping fees deducted from your refund (if applicable) will not be reimbursed.
You can always contact us with any return questions at cherry@iamdreammaker.com.
Damages and Issues
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you received the wrong item, so we can evaluate the issue and make it right.
Exceptions / Non-Returnable Items
Certain items cannot be returned, including perishable goods, custom or personalized products, and personal care goods. We do not accept returns on hazardous materials, flammable liquids, or gases. Please contact us if you have questions about a specific item.
Sale items and gift cards cannot be returned.
Exchanges
The fastest way to get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14-Day Cooling-Off Period
If your order is shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason, without justification. As above, your item must be unused, unworn, in its original packaging, and accompanied by your receipt or proof of purchase.
Refunds
Once we've received and inspected your return, we'll notify you whether the refund was approved. If approved, you'll be automatically refunded to your original payment method within 10 business days. Please note it may take additional time for your bank or credit card company to process and post the refund.
If more than 15 business days have passed since your return was approved, please contact us at cherry@iamdreammaker.com.